Terms & Conditions

Orders & Confirmation

When you place an order through the website, the information you provide is recorded for order processing.

Cash on Delivery Orders: Orders are initially submitted for NAIZAK's review and become confirmed only after approval by our team.

Manual Electronic Payment Orders: Orders are recorded as pending payment and are not considered paid until NAIZAK verifies actual receipt of the funds.

Please review your contact details, delivery information, and order details before submitting.

Payment Methods

Cash on Delivery is our primary payment method.

Manual payment arrangements are also available through direct communication with NAIZAK on WhatsApp or Instagram. Supported arrangements include:

• Transfer to a Mastercard-linked card or account designated by NAIZAK.
• Transfer to NAIZAK's Zain Cash wallet.
• Asiacell prepaid recharge vouchers or mobile balance transfers, arranged directly with our team.

These are not integrated online payment gateways. Payment instructions are provided through our official communication channels, and payments are confirmed only after actual receipt of the corresponding value has been verified.

NAIZAK does not ask customers to share passwords, verification codes, or sensitive bank-card credentials through messages.

Manual Payment Deadline

Manual electronic payment orders have a 24-hour payment window from order placement.

If payment is not confirmed and our administration has not recorded receipt of payment proof within that period, the order is automatically cancelled.

If payment proof is recorded within the 24-hour window, automatic cancellation is paused while the payment remains under verification.

Where a customer submits proof on time but an administrative recording delay results in cancellation, an authorized administrator may reactivate the order after verifying both the original submission time and actual receipt of the funds.

Cash on Delivery orders have no automatic 24-hour cancellation deadline. Timely manual-payment proof pauses cancellation during verification. If a coupon becomes unavailable or expires before financial confirmation, the accepted amount is preserved; any revised amount needs explicit evidenced customer consent. Pending consent pauses the ordinary manual-payment deadline. Unavailable coupon restoration stays in manual financial resolution; no automatic replacement amount, charge or refund is created.

Delivery

NAIZAK delivers to all Iraqi governorates for a fixed delivery fee of IQD 5,000.

Our delivery window is 2–4 calendar days maximum, including Fridays and official public holidays.

The delivery period begins upon administrative confirmation for Cash on Delivery orders, or verified receipt of funds for manual electronic payment orders.

Order Cancellation

Customers may request cancellation before the order is handed over to the delivery company by contacting NAIZAK through WhatsApp or Instagram.

Once an order has been handed over to the delivery company, ordinary cancellation is not available under our store policy. This does not affect mandatory legal rights or qualifying return and exchange cases.

Returns & Exchanges

Customers may request a review if an item arrives incorrect, damaged, or in a size different from the one ordered due to an error by NAIZAK.

Please report the issue within 48 hours of receipt and provide the requested order information and photographic evidence.

NAIZAK reviews the case, arranges collection of accepted qualifying returns, and covers the associated return or exchange delivery costs.

Replacement or refund arrangements are agreed with the customer according to the circumstances, subject to applicable legal requirements.

Where the size delivered matches the customer's selected size but does not fit as preferred, the order is not eligible for a discretionary size exchange under the store's policy.

Data Privacy

Our Privacy Policy explains how customer information is handled.

Please refer to our Privacy Policy and User Data Deletion pages for further information about personal data and deletion requests.

Contact & Support

For assistance regarding orders, payments, delivery, returns, or exchanges:

Consumer Rights

These policies operate subject to applicable Iraqi laws and mandatory consumer protections.

Nothing in these Terms is intended to waive or restrict any consumer right that cannot lawfully be waived or limited.