If something goes wrong, we're here to resolve it.
We want every NAIZAK order to arrive with the correct item, size, and condition. If there is an issue, we have a clear process for reviewing and resolving it.
You may request a review when:
Incorrect Item: You receive a product different from the one ordered.
Damaged Item: Your item arrives damaged.
Incorrect Size Sent: NAIZAK sends a size different from the size selected in your order.
Please contact us within 48 hours of receiving your order so we can review the issue promptly.
This is NAIZAK's standard reporting window and does not limit any mandatory consumer rights under applicable law.
Contact us through Instagram or WhatsApp and provide:
You may request a review when:
You receive a product different from the one ordered.
REQUEST A REVIEWThis page does not submit a request or create a support ticket. Contact NAIZAK through the official channels.Requests are reviewed according to the nature of the issue and applicable consumer rights.
If the size delivered matches the size you selected but does not fit as expected, it is not considered a size-shipping error and is not covered by our discretionary exchange policy.
Mandatory consumer rights remain unaffected.
Our team reviews the supporting information, photographic evidence, and the condition of the item. Each request is assessed according to the nature of the issue and applicable consumer rights.
For an accepted return or exchange within the qualifying cases, NAIZAK coordinates collection of the item through its delivery partner.
NAIZAK covers all related return or exchange delivery costs in these cases.
The appropriate resolution—replacement or refund—is determined on a case-by-case basis through agreement with the customer, subject to applicable legal rights.
For an approved refund, the refund method and timeframe are agreed with the customer according to the payment method and circumstances, in compliance with applicable legal requirements.
NAIZAK / INFORMATION EXPERIENCE
We bring the same attention to what we say as to what we make.
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