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Find clear answers to common questions about delivery, payments, orders, and after-sales support.
Orders are reviewed before confirmation. Payment proof is not verified funds. Contact NAIZAK through WhatsApp or Instagram for assistance.
PRE-LAUNCHWHAT CAN WE HELP YOU FIND?
Choose a topic to explore the approved business policies and visual Studio guidance.
02 / ANSWERS & GUIDANCE
Frequently Asked Questions
Delivery, payment, order and after-sales information.
01Do you deliver across Iraq?
Yes. We deliver to all Iraqi governorates for a fixed fee of IQD 5,000.
Related information02How long does delivery take?
2–4 calendar days maximum, including Fridays and official holidays. The delivery period starts after order confirmation for Cash on Delivery, or verified payment receipt for manual electronic payments.
Related information03What payment methods are available?
Cash on Delivery is our primary option. Manually arranged payments are also available through Mastercard transfers, Zain Cash, or Asiacell, coordinated through WhatsApp or Instagram.
Orders are reviewed before confirmation. Payment proof is not verified funds. Contact NAIZAK through WhatsApp or Instagram for assistance.
Related information04How does manual electronic payment work?
Place your order on the website and select manual electronic payment. Then contact NAIZAK on WhatsApp or Instagram to arrange your payment.
Orders are reviewed before confirmation. Payment proof is not verified funds. Contact NAIZAK through WhatsApp or Instagram for assistance.
Related information05How long do I have to complete manual payment?
You have 24 hours from placing the order to complete payment and submit proof. If proof is recorded within this period, the order remains under review until payment is verified.
Orders are reviewed before confirmation. Payment proof is not verified funds. Contact NAIZAK through WhatsApp or Instagram for assistance.
Related information06Can I cancel my order?
You can request cancellation before your order is handed over to the delivery company by contacting NAIZAK. Applicable legal rights and qualifying return remedies remain unaffected.
Orders are reviewed before confirmation. Payment proof is not verified funds. Contact NAIZAK through WhatsApp or Instagram for assistance.
Related information07What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery. Include your order number or phone number, clear photos, and a short description.
Related information08What if NAIZAK sends the wrong size?
If the size delivered is different from the size you ordered, you can request a review under our Returns & Exchanges policy.
Related information09What if I ordered the correct size but it doesn't fit?
A correctly delivered size that does not fit your preference is not covered by NAIZAK's discretionary exchange policy, subject to mandatory consumer rights.
Related information10Who pays return delivery costs for NAIZAK errors?
NAIZAK covers all return or exchange delivery costs for accepted qualifying cases and coordinates item collection.
Related information11How can I ask about my order?
Contact NAIZAK on WhatsApp +9647762890444 or Instagram @naizak.brand. Staff verify the customer and order before sharing private information. There is no automatic phone or email lookup.
Orders are reviewed before confirmation. Payment proof is not verified funds. Contact NAIZAK through WhatsApp or Instagram for assistance.
Related information12Is the Design Studio preview a final print-production proof?
No. Design Studio provides a two-dimensional garment preview. It is not a final production proof of how the printed design will appear on fabric.
Related information03 / THE RIGHT CONNECTION
Still need help?
Our team is available through our official contact channels.
Official Instagram
For general questions, orders, and direct communication with our team.
Open Instagram ↗07762890444
For order assistance, manual payments, delivery, returns, and exchanges.
Message NAIZAK on WhatsApp ↗Privacy is part of the experience.
The Privacy Policy and User Data Deletion instructions are already approved and prepared locally in both languages for the new website. Their public URLs will be available only after the website launch.
Read Privacy PolicyUser Data DeletionCall NAIZAK — 07762890444BORN HERE. NOT BOUND HERE.
The same precision should carry through every interaction — not just the clothing.
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